FAQ

HERTHAT · FAQ

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, payments, and customer support. If you need further assistance, our team is always happy to help.

1. What products does Herthat offer?

Herthat offers curated lifestyle products across multiple categories, including holiday decorations, garden items, garden tools, garden décor, happy bird life, happy pet life, inner harmony, alfresco styling, decorative interiors, and curated gifts.

2. How do I place an order?

Simply browse our collections, add your preferred items to cart, and proceed to checkout. Once your payment is successfully completed, you will receive an order confirmation email.

3. What payment methods do you accept?

We accept major payment methods available at checkout, which may include major credit and debit cards as well as other secure payment options supported on our website.

4. In what currency are your prices displayed?

Unless otherwise stated, all prices on our website are displayed in USD. Final pricing and any applicable charges will be shown during checkout before you complete your purchase.

5. How long does order processing take?

Orders are typically processed within 1–5 business days after payment confirmation. Processing time may be slightly longer during public holidays, peak seasons, or promotional periods.

6. How long does shipping take?

Delivery times vary depending on destination. Estimated shipping times are provided in our Shipping Policy and may vary due to customs clearance, local delivery conditions, weather, and logistics circumstances.

7. Do you ship internationally?

Yes, we ship to most countries and regions worldwide. If your location is unavailable during checkout, please contact us and we will do our best to assist you.

8. How can I track my order?

Once your order has been shipped, you will receive a shipment confirmation email with tracking details, where available. Please allow 24–72 hours for tracking information to update after dispatch.

9. How much is shipping?

Shipping costs are calculated at checkout based on factors such as destination, order value, order weight, and shipping method. Free shipping may be available for qualifying orders as indicated on the website or at checkout.

10. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country. Unless otherwise stated at checkout, such charges are the responsibility of the customer.

11. Can I cancel or change my order?

Orders may only be cancelled or modified before they have been processed or prepared for shipment. If you need to request a change, please contact us as soon as possible after placing your order.

12. What is your return policy?

Eligible returns may generally be requested within 14 days of delivery, provided the item is unused, unwashed, in its original packaging, and in resalable condition. Please refer to our Refund & Return Policy for full details and exclusions.

13. How long do refunds take?

Once an approved returned item has been received and inspected, refunds are typically issued to the original payment method within 5–10 business days. The exact posting time may vary depending on your bank or payment provider.

14. What should I do if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery and include your order number together with clear photos of the item and packaging. We will review the case and provide an appropriate resolution.

15. How can I contact customer support?

You can reach our customer support team by email at support@herthat.com. To help us assist you more efficiently, please include your order number and a brief description of your inquiry.