Shipping Policy

HERTHAT · Shipping Policy

Shipping Policy

Thank you for shopping at herthat. We are committed to providing a reliable, transparent, and efficient shipping experience for our customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as what you can expect after placing an order on our website.

1. Company Information

This website is operated by NORVIAN TIDE LIMITED.

Registered Address: Suite 302 4 Station Square, Cambridge, United Kingdom, CB1 2GE

Customer Support Email: support@herthat.com

2. Shipping Coverage

We currently offer shipping to most countries and regions worldwide. Delivery availability may vary depending on the destination, local carrier coverage, customs requirements, and other logistical limitations.

If your country or region is unavailable during checkout, please contact us at support@herthat.com, and we will do our best to assist you.

3. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.
Processing time does not include weekends, public holidays, or carrier transit time.
During peak seasons, holidays, promotional events, or periods of high order volume, processing may take slightly longer than usual.
Orders are processed only after payment verification and order review have been completed.

4. Estimated Delivery Time

Estimated delivery times vary by destination and are provided as general guidelines only:

Region	Estimated Delivery Time
United States, United Kingdom	7–17 business days
Canada	8–18 business days
Europe	10–20 business days
Australia & New Zealand	10–20 business days
Asia	5–15 business days
Rest of World	15–30 business days

Please note that the delivery timeframes above are estimates only. Actual delivery times may vary depending on customs clearance, local delivery conditions, weather events, transportation disruptions, or other circumstances beyond our control.

5. Shipping Fees

Shipping charges are calculated at checkout based on factors such as order value, order weight, destination, and the shipping method selected. The shipping fee for standard parcels is USD 9.99.
Free shipping is available for qualifying orders over USD 109. Any applicable shipping discounts or free shipping eligibility will be displayed at checkout.
Additional remote-area surcharges may apply for certain destinations, depending on the carrier’s service area.
The final price is subject to the amount shown on the checkout page.

6. Order Confirmation and Shipment Notification

After placing an order, you will receive an order confirmation email. Once your package has been shipped, we will send a shipment confirmation email containing your tracking information, where available.

Please make sure the email address provided at checkout is accurate so you can receive order updates without interruption.

7. Tracking Your Order

A tracking number will be provided once your order has been dispatched, where applicable.
You may track your shipment through the tracking link in your shipping confirmation email or through our tracking page, if available on the website.
Please allow 24–72 hours for tracking information to update after dispatch, as carrier systems may require time to reflect the latest status.

8. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer, unless otherwise stated at checkout.
Herthat is not responsible for delays caused by customs clearance procedures or for any additional import-related costs charged by local authorities.

9. Delays, Failed Delivery, and Lost Parcels

While we make every effort to ensure timely delivery, delays may occur for reasons outside our control, including but not limited to:

Customs inspections or import clearance procedures
Weather conditions, natural disasters, or other force majeure events
Transportation disruptions or carrier operational delays
Incorrect, incomplete, or undeliverable shipping information provided by the customer
Failed delivery attempts by the carrier

If your shipment is significantly delayed, appears lost in transit, or has not arrived within a reasonable timeframe, please contact us at support@herthat.com. We will work with the carrier to investigate and assist you as appropriate.

10. Incorrect Address or Address Changes

Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for orders shipped to addresses entered incorrectly by the customer.

If you need to request an address change, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to modify the shipping details.
If a parcel is returned due to an incorrect or incomplete address, additional reshipping fees may apply.

11. Split Shipments

In some cases, orders containing multiple items may be shipped separately depending on stock availability, warehouse location, packaging requirements, or logistics arrangements. If this happens, you may receive multiple shipment notifications and tracking numbers.

12. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or contains the wrong item, please contact us within 7 days of delivery and provide your order number along with clear photos of the package and product.

We will review the case and provide a suitable resolution in accordance with our Refund & Return Policy.

13. Non-Delivery Due to Refusal or Failure to Clear Customs

If a package cannot be delivered because the customer refuses the shipment, fails to pay applicable customs fees, or fails to complete required customs clearance procedures, the order may be returned or abandoned by the carrier. In such cases, original shipping fees and any related return or customs charges may be deducted from any eligible refund.