Privacy Policy

HERTHAT · Privacy Policy

Privacy Policy

At Herthat ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, purchase products, contact our support team, or otherwise interact with our services.

1. Information We Collect

When you use our website or services, we may collect certain information to process orders, improve your experience, and operate our business effectively. The types of information we may collect include:

Personal Information: such as your name, email address, billing address, shipping address, phone number, and other contact details you provide when placing an order or contacting us.
Order and Transaction Information: including purchased items, order totals, payment status, shipping method, delivery information, refund requests, and order history.
Payment Information: payment-related information required to complete a transaction. For security reasons, payment processing may be handled by authorized third-party payment providers rather than stored directly by us in full.
Device and Technical Information: such as IP address, browser type, operating system, referring pages, time zone, cookie identifiers, and browsing behavior on our website.
Customer Service Information: including messages, emails, inquiries, complaints, return requests, and other communications you send to our support team.

2. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including to:

Process, confirm, manage, and deliver your orders
Provide customer support and respond to questions, disputes, or requests
Send order confirmations, shipping updates, return instructions, and service-related notifications
Improve our website, product offerings, checkout experience, and overall customer experience
Detect, prevent, and investigate fraud, abuse, suspicious activity, chargebacks, or unauthorized transactions
Comply with legal obligations, tax requirements, accounting rules, and regulatory responsibilities
Send promotional emails, newsletters, or special offers where you have subscribed, opted in, or where permitted by applicable law

3. Legal Basis and Business Purpose

Where required by applicable law, we process your information on the basis of contractual necessity, legitimate business interests, compliance with legal obligations, or your consent. For example, we need certain information to fulfill your order, provide support, maintain records, prevent fraud, and communicate with you about your purchases.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may disclose limited information only when necessary for the operation of our business and services, including to:

Payment processors to securely authorize and process payments
Shipping carriers and logistics providers to prepare, dispatch, track, and deliver your order
Technology, hosting, analytics, and operational service providers that help us run our website, store systems, customer service, and security tools
Professional advisors such as legal, accounting, compliance, or audit service providers where necessary
Government bodies, regulators, courts, or law enforcement authorities where disclosure is required by law, legal process, or to protect our rights, property, users, or business interests

5. Cookies and Tracking Technologies

We use cookies, pixels, local storage, and similar technologies to support website functionality, remember preferences, understand how visitors use our website, measure performance, and improve user experience.

These technologies may be used for essential site operation, fraud prevention, analytics, website optimization, and in some cases marketing or retargeting activities.

You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, recordkeeping, fraud prevention, dispute resolution, tax obligations, accounting requirements, and legal compliance. When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with applicable law and business requirements.

7. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

Access or request a copy of the personal information we hold about you
Correct inaccurate, incomplete, or outdated information
Request deletion of your data, where applicable
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
Opt out of promotional and marketing communications at any time

To exercise any applicable privacy rights, please contact us at support@herthat.com. We may need to verify your identity before processing certain requests.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

Although we take data security seriously, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we continuously work to maintain appropriate protection measures.

9. International Data Transfers

Your information may be transferred to, stored in, or processed in countries or regions outside your place of residence, including locations where our service providers, partners, systems, or business operations are located. By using our website and services, you acknowledge that such international transfers may occur, subject to reasonable safeguards and lawful handling where applicable.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information has been submitted by or collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, social media platforms, apps, or external services. These third parties operate independently and may have their own privacy practices, terms, and policies.

We are not responsible for the privacy, content, or security practices of external websites or services not operated by us. We encourage you to review the privacy policies of any third-party services you access.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in business operations, service features, legal requirements, or privacy practices.

The latest version will always be available on this page and will become effective upon posting unless otherwise stated. Your continued use of the website after any updates constitutes acceptance of the revised policy.