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FAQ
FAQ
Customer Support
Clear answers about orders, shipping, returns, and sizing.
Frequently Asked Questions
Helpful answers, all in one place
Do you ship worldwide?
Yes. Shipping availability depends on your country and local carrier. The final options will be shown at checkout.
How much is shipping?
Orders over $69.99 ship free. Otherwise, standard shipping is $6.99.
How long does processing take?
Orders are processed within 1–3 business days. During busy periods, it may take slightly longer.
How long is delivery?
USA: 7–12 business days
Other countries: 7–15 business days
Other countries: 7–15 business days
Can I return an item?
Yes. Returns are accepted within 14 days of delivery. Items must be unworn and with tags.
How do I return?
Email us first. Once approved, we will send the return address and instructions.
When will I get my refund?
After we receive and inspect your return, refunds are issued to your original payment method.
Can I change or cancel my order?
Contact us as soon as possible. Once shipped, changes are no longer possible.
How do I choose the right size?
Check the size guide on each product page. If unsure, email us and we’ll help.
How can I contact support?
Email: support@elpere.com
Response time: usually within 24–48 hours
Response time: usually within 24–48 hours
SUPPORT EMAIL
support@elpere.com
RESPONSE TIME
24–48 hours
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