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TERMS AND CONDITIONS
Terms & Conditions
Elpere Terms & Conditions
Clear terms for shopping with confidence
These Terms & Conditions explain the rules for using our website, placing orders, and purchasing products from Elpere.
1. General Information
This website is operated by HONG KONG YUANOIAO TECHNOLOGY CO., LIMITED. Throughout the site, the terms “we,” “us,” “our,” and “Elpere” refer to HONG KONG YUANOIAO TECHNOLOGY CO., LIMITED and its website, elpere.com.
Registered Address:
RM H11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST, HUNG HOM, HONG KONG
Registered Address:
RM H11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST, HUNG HOM, HONG KONG
2. Acceptance of These Terms
By accessing, browsing, or using this website, or by placing an order through our store, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies posted on this website.
3. Eligibility to Use the Website
By using this website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction. You agree to use this website only for lawful purposes and not for fraudulent, abusive, harmful, or unauthorized activity.
4. Product Information and Availability
We make reasonable efforts to ensure that product descriptions, pricing, images, measurements, colors, fabric details, availability, and other product information displayed on the website are as accurate as possible. However, slight differences may occur due to lighting, photography, monitor settings, mobile device displays, or production variations.
5. Pricing and Currency
All prices shown on this website are displayed in the applicable currency shown at checkout unless otherwise stated. Prices do not include taxes, duties, customs charges, or similar fees unless expressly stated at checkout.
6. Orders and Order Confirmation
After you place an order, you may receive an order confirmation email. This email confirms that your order request has been received, but it does not guarantee final acceptance of the order. Orders are subject to payment verification, stock availability, address review, and internal acceptance procedures.
7. Payment
Payment must be successfully completed at checkout before an order can be processed. By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method.
8. Shipping, Delivery, and Risk
Shipping and delivery estimates are provided for convenience only and are not guaranteed unless expressly stated otherwise. Delivery times may be affected by customs clearance, carrier operations, severe weather, public holidays, regional service interruptions, inaccurate shipping details, remote delivery areas, or other circumstances beyond our reasonable control.
9. Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply depending on the destination country and local regulations. Unless otherwise clearly stated at checkout, such charges are the responsibility of the customer.
10. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our separate Returns & Refunds Policy. Customers must contact us before sending any item back. Items returned without prior approval or returned to an unauthorized address may not be accepted.
11. Promotions, Discounts, and Coupon Codes
Promotional offers may be subject to expiry dates, eligibility rules, minimum order values, product exclusions, or regional restrictions. Unless otherwise stated, promotions cannot be combined and cannot be exchanged for cash.
12. Account, Submitted Information, and Customer Responsibility
If you create an account, submit forms, or provide information through the website, you agree to provide current, complete, and accurate information. You are responsible for maintaining the accuracy of your order details, including your name, shipping address, phone number, and email address.
13. Intellectual Property
All content on this website, including text, product descriptions, page layouts, design elements, graphics, icons, trademarks, logos, images, photographs, and branding materials, is owned by or licensed to Elpere and is protected by applicable intellectual property laws.
14. Acceptable Use of the Website
You agree not to use this website to transmit malicious code, spam, deceptive content, unlawful material, or content that infringes the rights of any third party. You must not scrape, mine, mirror, or systematically extract data from this website without authorization.
15. Third-Party Services and Links
This website may use or link to third-party services, including payment providers, logistics providers, analytics tools, marketing services, social media services, and external websites. Such third-party services may be governed by their own terms and privacy notices.
16. Privacy and Personal Information
Your submission of personal information through this website is governed by our Privacy Policy. By using the website and placing an order, you acknowledge that personal information may be collected, processed, stored, and used for order handling, customer service, shipping, payment support, and fraud prevention.
17. Disclaimer of Warranties
We provide this website and our services on an “as available” basis to the extent permitted by applicable law. While we make reasonable efforts to maintain accurate content and reliable website operation, we do not warrant that the website will always be uninterrupted, error-free, secure, or free of harmful components.
18. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website, your inability to use the website, delays in delivery, website interruptions, product unavailability, or third-party service failures.
19. Indemnity
You agree, to the extent permitted by law, to indemnify and hold harmless Elpere, HONG KONG YUANOIAO TECHNOLOGY CO., LIMITED, and their affiliates, officers, employees, service providers, and agents from claims, liabilities, losses, damages, and expenses arising out of your breach of these Terms & Conditions or your misuse of the website.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect operational, legal, technical, or business changes. Any updated version will be posted on this page and will take effect from the time of posting unless otherwise stated.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the operation of HONG KONG YUANOIAO TECHNOLOGY CO., LIMITED, without prejudice to any mandatory consumer protection rights that may apply in your country or jurisdiction of residence.
22. Contact Information
Email: support@elpere.com
Company: HONG KONG YUANOIAO TECHNOLOGY CO., LIMITED
Address: RM H11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST, HUNG HOM, HONG KONG
Company: HONG KONG YUANOIAO TECHNOLOGY CO., LIMITED
Address: RM H11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST, HUNG HOM, HONG KONG
Order Acceptance
All orders are subject to payment verification, stock availability, and review.
Support Contact
support@elpere.com
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